Alive Mindbody COVID-19 Studio Response & Measures


As we gear up to get back at it, we’ve added some extra procedures and expectations for our guests to ensure utmost safety as well as flow, efficiency and ease for all. Guidelines for June will remain prudent as we uphold tighter restrictions with the goal to loosen as the situation evolves and we can be assured of safety and minimal contamination. We understand this might not be everyone’s cup of tea to work out and engage in the space under these tightened guidelines and we honour your choice. Please be thoughtful to your individual risk level and honestly identify with your capacity to adhere to all following guidelines. If you feel it’s not quite your time to grace us with your face, please continue to enjoy the plethora of virtual classes available around the clock!


As of June 01, we will be inviting guests into our filming classes for combo in-person/virtual offerings. The camera will predominantly focus on the Instructor, but guests may be seen through mirrors and/or individuals close to the filming area.  Workout spots WILL be indicated by color if they are a high camera visibility or low camera visibility area. By attending class, you agree to provide Alive Mindbody sole rights to any videos, photos and image capture, and to release any ownership rights solely to Alive Mindbody.  


We thank you for thoroughly reading the below guidelines for operation and can’t wait to see you in person at the studio!


Touch Points

All guests and staff will minimize touch points with obvious signage reminders and by closing certain areas and limiting equipment.

  • Changerooms will be off limits. Guests are expected to arrive in their workout clothes and head home afterwards in the same. Washrooms will be open.

  • There will be no mats available for borrow. Guests are to bring in their own personal mats. Mats can be bought at the studio, including reduced rate previously loved-thoroughly sanitized mats.

  • No outside props will be admitted at this time.

  • Classes will only use non-porous easy to disinfect equipment and props. These will be limited to Pilates balls and weights. Classes will use equipment sparingly and only ever require ONE prop if any.

  • ALL guests will Self Check In using the Alive Mindbody app on their personal device at arrival outside the building. If this is not available to you, please let us know and we can find you a viable alternative.



All guests and staff will be prompted to remain a 6 ft distance away from others. Signage, wayfinding, markers for flow, and distancing will be heavily utilized.

  • Our front desk will NOT be open for discussions or actions regarding account requests or membership queries. Please email and our speedy staff will get back to you within 24 hours.

  • Membership purchases and Retail shopping and purchasing will NOT be permitted in person. Please feel free to browse all of our products, services and memberships on our online store. All online product purchases will be processed and clearly labelled for contactless pickup on your next studio visit. If online payments or ordering is not available to you, please let us know and we’d be happy to arrange on appointment basis.

  • Regular 6 feet markings will be present in high traffic areas and ‘waiting’ zones.

  • Workout spots will be clearly marked to adhere to 6 foot distances between guests.

  • There will be numbered workout rows to indicate which rows leave first to offer more control and space when finished class and exciting the building.

  • Guests are asked to not enter the building more than 7 minutes before class.


Respect for Mental Health, Hardworking Staff and a Variety of Guests

The staff have been working incredibly hard to provide you with workout options and a stable community! We ask for a positive presence when you arrive, a calm demeanor and an excited, thankful temperament! Everyone has the right to respond to their mental health needs as necessary, including our front line Managers and Instructors. All concerns, questions or general feelings of anxiety or rants, please email to We are happy to take the time to thoughtfully and personally respond in a sustainable, manageable and private way to you! We always like to hear how you are doing and take pride in being a friend you can reach out to.


Sick Policies

We require that all guests and staff that exhibit any signs of sickness, or are even just feeling ‘a little off,’ stay home. We thank you for cancelling your classes as soon as possible in these situations. We will not hesitate to require any staff, Instructors or guests to stay home if deemed necessary. We will do our very best to accommodate subs or coverage in these cases, however in the rare case we cannot classes will be cancelled and communicated via email to guests. There will be no $5 late cancel or no show fees charged for the month of June.


Limited Capacity

Due to the need for increased operational procedures and man-power, as well as distancing requirements, the studio will be running at a very limited guest capacity.

  • We ask that guests book thoughtfully and limit themselves to 1-2 in-person classes per week unless classes remain open and non-waitlisted. We encourage a combination of in-person and virtual to continue a full workout schedule.

  • We also ask that you do your best to cancel in-person class bookings 24 hours prior and communicate asap if sick so we can manage accordingly.

  • Participating in multiple classes consecutively or multiple per day will NOT be permitted.



Alive staff will continue it’s increased cleaning schedule. There will be a focus on high traffic areas and touch points. All cleaning supplies used are COVID-19 approved as per the Island Health Authority. A variety of cleaning solutions are available; hand sanitizer, sprays, disinfecting wipes and washroom facilities. Sanitizing stations are set up in all high touch points and cleaning protocol signage is clearly posted for guests.

  • Leaving early from class will not be permitted in order to manage proper sanitation.

  • All guests will adhere to strict cleaning policies at the completion of every class, those of which are clearly posted.  

  • No reusable cups are provided, please bring your own water bottle

  • Reusable cloths will be replaced with one time use recycled paper wipes

      Suite 301 - 1821 Cook Street Victoria BC V8T 3P5

      778 678 4888      

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